Fun_People Archive
31 May
Customer Support Follies

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From: Peter Langston <psl>
Date: Fri, 31 May 96 14:33:31 -0700
To: Fun_People
Subject: Customer Support Follies

[There are lots of stories about customer support getting idiotic calls from  
users who thought the mouse was a footpedal, or tried trimming the big disks  
down to fit in the small drive, or spent hours looking for the "any" key.   
Here's one from the other side...  -psl]


Forwarded-by: ESteese@gnn.com (ERIC STEESE)

> From:	Technical Support <support@gnn.com>
> To:	ESteese@gnn.com
>
> Dear ESteese,
>
> I am writing to you on behalf of Global Network Navigator to answer your
>  recent e-mail.
>
> Unfortunately, GNNmessenger does not yet support the ability to compose
>  mail while not connected to our server. This feature should be available
>  to you in a future release of GNN.  In the meantime, I would suggest that
> you compose your mail in a wordprocessing application such as Microsoft
>  Word or WordPerfect, and copy & paste the text into your mail.
>
> Thank you for your patience.
>
> We hope that you enjoy our service.
>
> GNNsupport Team (1-800-819-6112)
> Global Network Navigator (http://gnn.com)

--------------------

Original Letter:

> Hello there.  Two questions.  One, when composing mail, the login
> box appears periodically.  Haven't quite figured out why, or how to
> convince it not to do that. Suggestions would be most welcome.
> Two, is there dialer speaker off/on/volume switch in GNN somewhere
> or does that have to be done through the modem software?  Any help
> on either would be greatly appreciated.  thanx   ecs


[Thought you might find this interesting.   I knew GNN was somehow connected
to AOL.  Apparently they have a similar understanding of English.  -eric-]

© 1996 Peter Langston